Genesys Opens New R&D Center in Budapest

Genesys, one of the world's leading artificial intelligence-based global cloud service providers, has opened a new research and development (R&D) center in Budapest, on a 3,000 square meter site in Eiffel Square, it was announced at a press conference on Thursday.

The opening of the new R&D center in Budapest demonstrates Genesys' commitment to the Hungarian market and its highly skilled engineering talent, Genesys' CEO Tony Bates said.

Genesys Hungary is the company's second European R&D center after the one in Ireland.

The US-based global company entered the Hungarian market in 2021 and established its Hungarian headquarters after acquiring Hungarian startup LogMein's Bold360 customer service and communications platform.

the CEO of Genesys Hungary, Attila Vassy described the opening of the R&D center as an important milestone for both the Hungarian and the parent company. The Hungarian development team will play a key role in the development of the company's artificial intelligence-based experience management platform (Genesys Cloud CX) and this will be further strengthened in the future, he said.

According to the company's statement, the user base of the cloud communications platform, which is revolutionizing the customer experience, ranges from financial services to retail, healthcare and the public sector.

In the past two and a half years, Genesys has more than tripled its team in Hungary to nearly 200 people and plans to grow further in the future.