New Flexibility Policy at Qatar Airways

In line with its efforts designed to provide its passengers with confidence and peace of mind when booking flights in light of COVID-19 (Coronavirus) and its impact on global travel, Qatar Airways has launched a new commercial policy to provide customers with maximum flexibility to suit their travel plans. Passengers that have booked or will book flights for travel up to June 30, 2020 will be offered the flexibility to change their travel plans free of charge by altering the dates of their booking or exchanging their ticket for a travel voucher valid for one year.

According to Qatar Airways Group Chief Executive, Akbar Al Bakar, “the safety, security and good health of our passengers and employees is our highest priority. Although we maintain the very highest standards of hygiene across all parts of the business, we recognize that some passengers may wish to alter their existing travel plans. We hope this new policy, alongside our robust hygiene practices and safety record, will allow our passengers to travel with confidence.”

As an airline, Qatar Airways maintains the highest possible hygiene standards, which include the regular disinfection of aircraft, the use of cleaning products recommended by the International Air Transport Association (IATA) and the World Health Organization (WHO), and robust staff training, the press releases said.

In addition, Qatar Airways’ aircraft feature the most advanced air filtration systems, equipped with industrial-size HEPA filters that remove 99.97% of viral and bacterial contaminants from re-circulated air, providing the most effective protection against infection. All the airline’s onboard linen and blankets are washed, dried and pressed at microbial lethal temperatures, while its headsets are removed of ear foams and rigorously sanitized after each flight. These items are then sealed into individual packaging by staff wearing hygienic disposable gloves.