Budapest's Main Airport Promoted to a 4-Star Airport

The Ferenc Liszt International Airport of the Hungarian capital has been ranked in the same category as Europe’s best airports, the management company Budapest Airport reports this Wednesday.

The recognition is further validation for Budapest Airport and the airport community that the series of developments worth one hundred billion forints, implemented over the past four years, is appreciated by the traveling public, the company statement says.

In March this year, the international aviation research organization Skytrax conducted a three-day audit of the quality of services at the Ferenc Liszt International Airport, taking into account five hundred criteria, and upgraded the airport’s rating from three to four stars. This means that, following a number of prestigious awards this year, the gateway to Hungary has been put in the same league, in terms of the travel experience, with airports such as London Heathrow, Amsterdam Schiphol, Barcelona and Vienna, amongst others. Similarly to the classification of hotels, the independent experts use a ranking of 1 to 5 stars, but tailored to airports. The rating process was based on more than 500 performance indicators, covering all services and areas that passengers may encounter.

The auditors highlighted as a positive example for other airports our fast and efficient security screening without long queues, the displaying of waiting times in many places, the uniquely aesthetic design of the airport, the recently opened children’s play area and various facilities for disabled passengers, equipped with a hospital bed and hoisting equipment in Pier 1. The inspectors also considered exemplary the free use of high-quality strollers and the availability of baggage trolleys in large numbers.

The organization last audited Budapest Airport in 2019, and awarded a 3-star rating. Budapest Airport is committed to quality services, and with this in mind, it redefined its corporate strategy, with the achievement of a four-star rating as one of its main objectives. In order to implement strategic objectives, a dedicated department has been established, to work with the airport’s organizational units to improve the passenger experience. The members prepared a comprehensive assessment of the airport, based on which a detailed action plan was developed and projects to further improve quality were implemented.