The Hungarian capital’s Ferenc Liszt National Airport has been voted the best European airport among airports with 15-25 million passengers, based on passenger feedback – as published by Airports Council International (ACI). The accolade is based on an international and independent survey, relying solely on passenger feedback.
According a statement by the airport’s managing company, Budapest Airport, this award is one of the highest accolades for an airport, and has been made possible by the hard work of all partners operating at the company, the developments undertaken by the airport operator since 2019, which have now reached HUF 100 billion and the efforts made by the management of Budapest Airport to improve the quality of airport services. Without this joint effort, the airport operator would not have achieved this result.
Each year, ACI maps the quality of services at nearly 400 international airports worldwide, through a survey covering more than 30 performance indicators. During personal interviews with passengers, the entire passenger journey is examined, providing a complex picture of the passenger experience at the airport, from the moment of entry, through the time spent at the airport, until boarding. Each quarter of last year brought outstanding results in terms of service quality at Budapest Airport, with ratings exceeding all previous scores and those of our regional competitors. Overall passenger satisfaction scores were above 4 on a scale of 5 throughout the year and significantly higher overall than during the busiest year of 2019.
"Putting the traveler at the center is more important than ever, and it is the way forward. We are proud of the team at Budapest Airport for winning the Best Airport of 15 to 25 Million Passengers in Europe Award. This shows that the whole airport community has come together to put the passenger first,” the director general of ACI World, Luis Felipe de Oliveira, said.
Budapest Airport CEO Chris Dinsdale pointed out that “we are extremely proud that Ferenc Liszt International Airport has become the best in Europe. However, this is not only a success for Budapest Airport, but for the entire airport community; we have been top rated for all the efforts we have made together over the years to improve the quality of the airport. We are working every day to provide the best passenger experience and to make Ferenc Liszt International Airport a worthy gateway to Hungary, where it is a pleasure to depart and a joy to arrive.”
He added that “four years ago, we embarked on a massive development program together with our shareholders, but this did not just involve the construction of new buildings. Quality and an excellent passenger experience are our top priority, and this should be reflected in services, a relaxed and stress-free journey, kindness and cleanliness, among other things.”
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